1.1.<\/strong> The owner of the online store PREMIOstore.eu (hereinafter referred to as PREMIOstore) is Fairfood Ltd. (registry code 12221255), located at Akadeemia road 33, 12618, Tallinn, Estonia (tel. +372 58 43 8349, email: info (at) premiostore.eu). The following sales terms apply to all legal relationships between any person (hereinafter referred to as the Customer) and Fairfood Ltd. (hereinafter referred to as Fairfood or the Online Store) that arise from ordering goods from the PREMIOstore online store.<\/p>\n\n\n\n 1.2.<\/strong> Fairfood has the right to unilaterally change and supplement the sales terms by publishing the new terms on the website LINKLINKLINK If the Customer has placed an order before the new sales terms come into effect, the terms that were valid at the time of purchase apply to the Customer.<\/p>\n\n\n\n 1.3.<\/strong> The terms of this agreement and the rights and obligations arising from the laws and regulations of the Republic of Estonia apply to the purchase of products from the online store.<\/p>\n\n\n\n 2.1.<\/strong> It is possible to place orders on the PREMIOstore website as an unregistered guest.<\/p>\n\n\n\n 2.2.<\/strong> The Customer selects the desired product(s) from the PREMIOstore online store and adds them to the shopping cart.<\/p>\n\n\n\n 2.3.<\/strong> The Customer selects a suitable Omniva\/SmartPosti\/Venipak\/DPD\/FedEx parcel terminal or courier delivery location where the ordered goods will be delivered.<\/p>\n\n\n\n 2.4.<\/strong> Depending on the chosen delivery method, the Customer enters only the necessary contact information (name, email, phone number, address) for the order to be shipped.<\/p>\n\n\n\n 2.5.<\/strong> The Customer confirms that they have read and agree to the PREMIOstore sales terms and privacy policy.<\/p>\n\n\n\n 2.6.<\/strong> As a payment method, we offer payment methods mediated by AS Maksekeskus, such as bank links and card payments. Bank link payment options (Swedbank, SEB, Luminor, LHV, Coop Bank, Pocopay, Citadele, Revolut, N26, Kniks, Wise, Visa, Mastercard, Apple Pay, Google Pay).<\/p>\n\n\n\n 2.7.<\/strong> The Customer confirms the shopping cart order and pays for the order. Before making the payment, the Customer verifies the invoice\u2019s conformity to the order amount.<\/p>\n\n\n\n 2.8.<\/strong> The Online Store sends a confirmation email to the Customer with order information and an invoice upon receiving the order and payment.<\/p>\n\n\n\n 2.9.<\/strong> The sales agreement between Fairfood and the Customer takes effect when the total purchase amount paid by the Customer is credited to Fairfood\u2019s bank account.<\/p>\n\n\n\n 2.10.<\/strong> If Fairfood is unable to ship the goods due to unforeseen circumstances, Fairfood will immediately inform the Customer and refund the purchase amount as soon as possible, but no later than 7 calendar days from the notification.<\/p>\n\n\n\n 3.1.<\/strong> All product prices displayed in the PREMIOstore online store are in euros (\u20ac) and include the VAT applicable in the Republic of Estonia.<\/p>\n\n\n\n 3.2.<\/strong> The Customer pays the total purchase amount, including the price of the goods and the Omniva\/Venipak\/Itella\/DPD parcel terminal or Itella\/Fedex courier delivery fee, in advance.<\/p>\n\n\n\n 3.3.<\/strong> Payment for the order is made outside the PREMIOstore Online Store in the secure payment environment of Maksekeskus AS. In the secure environment of Maksekeskus AS, the Customer can pay by card or bank link in the following banks: Swedbank, SEB, Luminor, LHV, Coop Bank, Pocopay, Citadele, Revolut, N26, Kniks, Wise, Visa, Mastercard, Apple Pay, Google Pay. Fairfood does not have access to the Customer\u2019s bank account details.<\/p>\n\n\n\n 4.1.<\/strong> The goods are delivered to the Omniva\/SmartPosti\/Venipak\/DPD\/FedEx parcel terminal or courier address specified by the Customer during the ordering process.<\/p>\n\n\n\n 4.2.<\/strong> The delivery fee (depends on the service provider Omniva\/SmartPosti\/Venipak\/DPD\/FedEx and the choice of parcel terminal\/courier delivery) is added to the price of the goods. If the total value of the products in the Customer\u2019s shopping cart exceeds \u20ac50, the transport of goods to the PARCEL TERMINAL is free of charge for the Customer (applies only within Estonia; outside Estonia, the free parcel terminal delivery limit is \u20ac100 and applies to the countries listed in section 4.5).<\/p>\n\n\n\n 4.3<\/strong> The Online Store informs the Customer via automated email when the order has been handed over to Omniva\/SmartPosti\/Venipak\/DPD\/FedEx for delivery.<\/p>\n\n\n\n 4.4.<\/strong> The goods arrive at the Customer\u2019s chosen Omniva\/SmartPosti\/Venipak\/DPD\/ parcel terminal or courier address specified in the order. The Customer is notified via SMS\/email when the ordered goods arrive at the parcel terminal. The message contains a door code for opening the parcel terminal. The parcel is stored in the parcel terminal for 7 (seven) calendar days. If the parcel is not picked up within the storage period, it is returned to the Online Store.<\/p>\n\n\n\n 4.5.<\/strong> Shipments generally reach the destination specified by the buyer within 1-4 business days. The maximum delivery time in the PREMIOstore Online Store is 14 calendar days. Shipments are delivered to parcel terminals only within Estonia, Latvia, Lithuania, Denmark, Sweden, and Finland. Goods are delivered to other countries only via courier services. If a suitable country for the Customer is not mentioned in the Online Store\u2019s list, the Customer must separately inform of the desire to add the country by sending a request via email to info (at) premiostore.eu When delivery options and costs are determined, a new delivery zone (country) will be added to the Online Store.<\/p>\n\n\n\n 4.6.<\/strong> If upon receiving the goods, it is discovered that the delivered goods are defective or damaged during transport, the Customer must inform Fairfood as soon as possible by sending an email to info (at) premiostore.eu<\/p>\n\n\n\n 4.7.<\/strong> Fairfood is responsible for the goods purchased by the Customer throughout the entire transport chain. At the moment of receiving the goods from the Omniva\/SmartPosti\/Venipak\/DPD\/ parcel terminal or when the courier hands them over, the risk of damage to the goods transfers to the Customer.<\/p>\n\n\n\n 4.8.<\/strong> To ensure prompt delivery, it is necessary to be diligent and provide true and accurate information when placing the order. If incorrect or inaccurate information is entered, Fairfood is not responsible for the successful delivery of the goods, and all possible additional costs incurred due to the return of the goods are borne by the Customer.<\/p>\n\n\n\n 4.9.<\/strong> If the parcel cannot be delivered to the Customer (e.g. the Customer provided incorrect or inaccurate details in the order, or the parcel is not collected within the storage period) and it is returned to Fairfood, Fairfood has the right to deduct the costs related to the return of the parcel \u2013 for parcels sent outside the European Union also the re-import customs costs \u2013 from the amount refunded to the Customer.<\/p>\n\n\n\n 4.10.<\/strong> For goods delivered to countries outside the European Union, the import taxes of the destination country (e.g. VAT and customs duty) and customs clearance fees are paid by the recipient. They are not included in the amount paid in the Online Store, and the carrier or the customs authority of the destination country may collect them from the recipient upon delivery.<\/p>\n\n\n\n 4.11.<\/strong> Orders delivered to certain countries outside the European Union (e.g. the United Kingdom) are subject to a minimum order amount, which is shown to the Customer in the cart and at checkout before the order is placed.<\/p>\n\n\n\n 5.1<\/strong> Fairfood is not responsible for any damage caused to the Customer or delays in the delivery of goods if the damage or delay in delivery is due to circumstances beyond Fairfood\u2019s control or unforeseeable.<\/p>\n\n\n\n 6.1.<\/strong> The Customer has the right to withdraw from a contract concluded in the Online Store within 14 days. The withdrawal period begins on the day the Customer, or a person designated by the Customer (other than the carrier), receives the goods. If the goods of one order are delivered separately, the period begins on the day the last item is received.<\/p>\n\n\n\n 6.1.1.<\/strong> The right of withdrawal does not apply if the Customer is a legal entity.<\/p>\n\n\n\n 6.2.<\/strong> To withdraw from the contract, fill in the online form \u201cWithdraw from contract here<\/a>\u201d. A link to the form is also available in the website footer, in the customer account and in the order confirmation email. In the form, enter your name, email address and order number, select the products and quantities you are returning and press the \u201cConfirm withdrawal\u201d button. You do not need to log in to use the form. The Customer may also submit a withdrawal declaration in any other unambiguous way, for example by email to info (at) premiostore.eu, stating the order number, the products and quantities being returned and the name of the person who paid for the order. The model withdrawal form may also be used for this: https:\/\/premiostore.eu\/wp-content\/uploads\/2024\/03\/LEpingust_taganemise_avaldus.pdf<\/a><\/p>\n\n\n\n 6.3.<\/strong> Fairfood will send the Customer an acknowledgment of receipt of the withdrawal by email without delay. The acknowledgment contains the content of the declaration, the date and time it was received and instructions for returning the goods.<\/p>\n\n\n\n 6.4.<\/strong> Food supplements and other products supplied in packaging sealed for health protection or hygiene reasons cannot be returned if the Customer has opened the immediate packaging (seal) after delivery, as they can no longer be resold. Only goods in unopened packaging can be returned.<\/p>\n\n\n\n 6.5.<\/strong> The Customer may handle the goods only to the extent necessary to establish their nature and characteristics, as would be possible in a physical store. If the value of the goods has decreased as a result of any other handling, Fairfood has the right to reduce the refundable amount according to the decrease in value.<\/p>\n\n\n\n 6.6.<\/strong> The Customer must return the goods without undue delay and no later than 14 days after submitting the withdrawal declaration, to the following address: 6.7.<\/strong> The Customer bears the costs of returning the goods, including re-import customs costs for goods delivered outside the European Union. The Customer does not bear the return costs if the return is caused by an error or mistake on the part of Fairfood (e.g. the Customer received the wrong goods, or the goods were defective or damaged in transit) \u2013 in that case this is not a withdrawal; please contact Fairfood as described in sections 4.6 and 7.<\/p>\n\n\n\n 6.8.<\/strong> Fairfood will refund all payments received under the contract, including the cost of standard delivery, without undue delay and no later than 14 days after receiving the withdrawal declaration. If the Customer withdraws from the contract for only part of the goods, the delivery cost is not refunded. If the Customer chose a delivery method more expensive than the standard delivery, the additional cost is not refunded.<\/p>\n\n\n\n 6.9.<\/strong> Refunds are made using the same means of payment the Customer used for the order. Any amount paid with a gift card is refunded to the gift card balance.<\/p>\n\n\n\n 6.10.<\/strong> Fairfood may withhold the refund until it has received the goods back or until the Customer has provided proof of having sent the goods back, whichever occurs first.<\/p>\n\n\n\n 6.11.<\/strong> Fairfood has the right to withdraw from the sales transaction and demand the return of the goods from the Customer if the price of the goods in the Online Store is significantly lower than the regular market price due to an error.<\/p>\n\n\n\n 7.1.<\/strong> Fairfood is responsible for the non-conformity or defect of the goods sold to the Customer that existed at the time of delivery and that appears within 2 years from the delivery of the goods to the Customer.<\/p>\n\n\n\n 7.2.<\/strong> The Customer has the right to contact Fairfood within 2 months of discovering a defect by sending an email to info (at) premiostore.eu or calling: +372 58 43 8349<\/p>\n\n\n\n 7.3.<\/strong> Fairfood is not responsible for defects that have occurred after the transfer of the goods to the buyer.<\/p>\n\n\n\n 7.4.<\/strong> If the goods purchased from the Online Store have defects for which Fairfood is responsible, Fairfood will replace the defective goods. If it is not possible to replace the goods, Fairfood will refund all fees associated with the sales contract to the Customer.<\/p>\n\n\n\n 7.5.<\/strong> Fairfood responds to the consumer\u2019s complaint in writing or in a form that allows for written reproduction within 15 days.<\/p>\n\n\n\n 8.1.<\/strong> If the Customer has complaints regarding Fairfood, they must send them to the email address info (at) premiostore.eu or call: +372 58 43 8349<\/p>\n\n\n\n 8.2.<\/strong> If the Customer and Fairfood cannot resolve the dispute by agreement, the Customer has the right to turn to the Consumer Disputes Committee. The terms of the proceedings can be found and an application can be submitted through the following link: https:\/\/ttja.ee\/avalduse-esitamine<\/a>. The Consumer Disputes Committee has the authority to resolve disputes arising from the contract between the Customer and the Online Store. Reviewing the Customer\u2019s complaint in the committee is free of charge.<\/p>\n","protected":false},"excerpt":{"rendered":" 1. General Provisions 1.1. The owner of the online store PREMIOstore.eu (hereinafter referred to as PREMIOstore) is Fairfood Ltd. (registry code 12221255),…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-918","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/pages\/918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/comments?post=918"}],"version-history":[{"count":1,"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/pages\/918\/revisions"}],"predecessor-version":[{"id":22420,"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/pages\/918\/revisions\/22420"}],"wp:attachment":[{"href":"https:\/\/premiostore.eu\/en\/wp-json\/wp\/v2\/media?parent=918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2. Placing an Order<\/h2>\n\n\n\n
3. Price of Goods and Payment<\/h2>\n\n\n\n
4. Delivery of Goods<\/h2>\n\n\n\n
5. Force Majeure<\/h2>\n\n\n\n
6. Right of Withdrawal and Return of Goods<\/h2>\n\n\n\n
Nordics Fulfillment O\u00dc
Kurekivi tee 9, Lehmja
75306 Harju County, Estonia
The deadline is met if the Customer hands the goods over to the carrier before the 14-day period has expired. Please include the order number with the parcel.<\/p>\n\n\n\n7. Submission of Complaints<\/h2>\n\n\n\n
8. Dispute Resolution<\/h2>\n\n\n\n