1. General Provisions

1.1. The owner of the online store PREMIOstore.eu (hereinafter referred to as PREMIOstore) is Fairfood Ltd. (registry code 12221255), located at Akadeemia tee 33, 12618, Tallinn, Estonia (tel. +372 58 43 8349, email: info (at) premiostore.eu). The following sales terms apply to all legal relationships between any person (hereinafter referred to as the Customer) and Fairfood Ltd. (hereinafter referred to as Fairfood or the Online Store) that arise from ordering goods from the PREMIOstore online store.

1.2. Fairfood has the right to unilaterally change and supplement the sales terms by publishing the new terms on the website https://premiostore.eu/en/terms-of-sale. If the Customer has placed an order before the new sales terms come into effect, the terms that were valid at the time of purchase apply to the Customer.

1.3. The terms of this agreement and the rights and obligations arising from the laws and regulations of the Republic of Estonia apply to the purchase of products from the online store.

2. Placing an Order

2.1. It is possible to place orders on the PREMIOstore website as an unregistered guest.

2.2. The Customer selects the desired product(s) from the PREMIOstore online store and adds them to the shopping cart.

2.3. The Customer selects a suitable Omniva/SmartPosti/Venipak/DPD/FedEx parcel terminal or courier delivery location where the ordered goods will be delivered.

2.4. Depending on the chosen delivery method, the Customer enters only the necessary contact information (name, email, phone number, address) for the order to be shipped.

2.5. The Customer confirms that they have read and agree to the PREMIOstore sales terms and privacy policy.

2.6. As a payment method, we offer payment methods mediated by AS Maksekeskus, such as bank links and card payments. Bank link payment options (Swedbank, SEB, Luminor, LHV, Coop Bank, Pocopay, Citadele, Revolut, N26, Kniks, Wise, Visa, Mastercard, Apple Pay, Google Pay).

2.7. The Customer confirms the shopping cart order and pays for the order. Before making the payment, the Customer verifies the invoice’s conformity to the order amount.

2.8. The Online Store sends a confirmation email to the Customer with order information and an invoice upon receiving the order and payment.

2.9. The sales agreement between Fairfood and the Customer takes effect when the total purchase amount paid by the Customer is credited to Fairfood’s bank account.

2.10. If Fairfood is unable to ship the goods due to unforeseen circumstances, Fairfood will immediately inform the Customer and refund the purchase amount as soon as possible, but no later than 7 calendar days from the notification.

3. Price of Goods and Payment

3.1. All product prices displayed in the PREMIOstore online store are in euros (€) and include the VAT applicable in the Republic of Estonia.

3.2. The Customer pays the total purchase amount, including the price of the goods and the Omniva/Venipak/Itella/DPD parcel terminal or Itella/Fedex courier delivery fee, in advance.

3.3. Payment for the order is made outside the PREMIOstore Online Store in the secure payment environment of Maksekeskus AS. In the secure environment of Maksekeskus AS, the Customer can pay by card or bank link in the following banks: Swedbank, SEB, Luminor, LHV, Coop Bank, Pocopay, Citadele, Revolut, N26, Kniks, Wise, Visa, Mastercard, Apple Pay, Google Pay. Fairfood does not have access to the Customer’s bank account details.

4. Delivery of Goods

4.1. The goods are delivered to the Omniva/SmartPosti/Venipak/DPD/FedEx parcel terminal or courier address specified by the Customer during the ordering process.

4.2. The delivery fee (depends on the service provider Omniva/SmartPosti/Venipak/DPD/FedEx and the choice of parcel terminal/courier delivery) is added to the price of the goods. If the total value of the products in the Customer’s shopping cart exceeds €50, the transport of goods to the PARCEL TERMINAL is free of charge for the Customer (applies only within Estonia; outside Estonia, the free parcel terminal delivery limit is €100 and applies to the countries listed in section 4.5).

4.3. The Online Store informs the Customer via automated email when the order has been handed over to Omniva/SmartPosti/Venipak/DPD/FedEx for delivery.

4.4. The goods arrive at the Customer’s chosen Omniva/SmartPosti/Venipak/DPD/ parcel terminal or courier address specified in the order. The Customer is notified via SMS/email when the ordered goods arrive at the parcel terminal. The message contains a door code for opening the parcel terminal. The parcel is stored in the parcel terminal for 7 (seven) calendar days. If the parcel is not picked up within the storage period, it is returned to the Online Store.

4.5. Shipments generally reach the destination specified by the buyer within 1-4 business days. The maximum delivery time in the PREMIOstore Online Store is 14 calendar days. Shipments are delivered to parcel terminals only within Estonia, Latvia, Lithuania, Denmark, Sweden, and Finland. Goods are delivered to other countries only via courier services. If a suitable country for the Customer is not mentioned in the Online Store’s list, the Customer must separately inform of the desire to add the country by sending a request via email to info (at) premiostore.eu When delivery options and costs are determined, a new delivery zone (country) will be added to the Online Store.

4.6. If upon receiving the goods, it is discovered that the delivered goods are defective or damaged during transport, the Customer must inform Fairfood as soon as possible by sending an email to info (at) premiostore.eu

4.7. Fairfood is responsible for the goods purchased by the Customer throughout the entire transport chain. At the moment of receiving the goods from the Omniva/SmartPosti/Venipak/DPD/ parcel terminal or when the courier hands them over, the risk of damage to the goods transfers to the Customer.

4.8. To ensure prompt delivery, it is necessary to be diligent and provide true and accurate information when placing the order. If incorrect or inaccurate information is entered, Fairfood is not responsible for the successful delivery of the goods, and all possible additional costs incurred due to the return of the goods are borne by the Customer.

5. Force Majeure

5.1. Fairfood is not responsible for any damage caused to the Customer or delays in the delivery of goods if the damage or delay in delivery is due to circumstances beyond Fairfood’s control or unforeseeable.

6. Return of Goods and Refunds

6.1. After receiving the order, the Customer has the right to withdraw from the contract concluded in the e-store within 14 days.

6.1.1. The right of withdrawal does not apply if the Customer is a legal entity.

6.2. To use the 14-day return right, the ordered goods must not be used in any way other than what is necessary to verify the nature of the goods as allowed for testing goods in a physical store.

6.3. If the goods have been used for purposes other than necessary to verify the nature, characteristics, and functioning of the goods or show signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the value of the goods. The right of return does not apply if the buyer has opened the immediate packaging of the products upon receipt, and therefore the product is no longer resellable for health or hygiene reasons (creams, food supplements, etc.).

6.4. To return the goods, a free-form declaration of withdrawal from the purchase must be submitted to the email address info (at) premiostore.eu no later than 14 days after receiving the goods. The withdrawal declaration should include the order number, the name and quantity of the product being returned, the name of the person who paid for the order, and the date of receipt of the order. After submitting the withdrawal declaration, Fairfood will provide instructions on how to return the goods to Fairfood using the Omniva/SmartPosti/Venipak/DPD/ service. A sample form for the return of goods is available at https://premiostore.eu/wp-content/uploads/2024/03/LEpingust_taganemise_avaldus.pdf.

6.5. The Customer bears the cost of returning the goods, except if the reason for the return is that the delivered goods do not match the ordered goods (e.g., wrong or damaged goods).

6.6. The Customer must return the goods within 14 days following the submission of the withdrawal declaration or provide proof that the goods have been handed over to Omniva/SmartPosti/Venipak/DPD/ within the mentioned period.

6.7. Upon receiving the returned goods, Fairfood will immediately, but no later than 14 days after receiving the withdrawal declaration, refund all payments received from the Customer under the contract.

6.8. Fairfood may refuse to make refund payments until the goods that are the subject of the contract have been returned or until the buyer has provided proof that they have returned the goods, whichever occurs first.

6.9. Fairfood has the right to withdraw from the sales transaction and demand the return of the goods from the Customer if the price of the goods in the Online Store is significantly lower than the regular market price due to an error.

7. Submission of Complaints

7.1. Fairfood is responsible for the non-conformity or defect of the goods sold to the Customer that existed at the time of delivery and that appears within 2 years from the delivery of the goods to the Customer.

7.2. The Customer has the right to contact Fairfood within 2 months of discovering a defect by sending an email to info (at) premiostore.eu or calling: +372 58 43 8349

7.3. Fairfood is not responsible for defects that have occurred after the transfer of the goods to the buyer.

7.4. If the goods purchased from the Online Store have defects for which Fairfood is responsible, Fairfood will replace the defective goods. If it is not possible to replace the goods, Fairfood will refund all fees associated with the sales contract to the Customer.

7.5. Fairfood responds to the consumer’s complaint in writing or in a form that allows for written reproduction within 15 days.

8. Dispute Resolution

8.1. If the Customer has complaints regarding Fairfood, they must send them to the email address info (at) premiostore.eu or call: +372 58 43 8349

8.2. If the Customer and Fairfood cannot resolve the dispute by agreement, the Customer has the right to turn to the Consumer Disputes Committee. The terms of the proceedings can be found and an application can be submitted through the following link: https://ttja.ee/avalduse-esitamine. The Consumer Disputes Committee has the authority to resolve disputes arising from the contract between the Customer and the Online Store. Reviewing the Customer’s complaint in the committee is free of charge.

The buyer can also turn to the European Union’s online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET