1. General provisions

1.1. The owner of the online store Premiostore.eu (hereinafter Premiostore) is Fairfood Ltd (registration code 12221255), Akadeemia tee 33, 12618, Tallinn, Estonia (tel. +372 58 43 8349, e-mail: info (at) premiostore.eu). The following terms and conditions of sale apply to all legal relations between any person (hereinafter referred to as the Customer) and Fairfood Ltd (hereinafter referred to as Fairfood or the Online Shop), which have arisen when ordering goods from the Premiostore Online Shop.

1.2 Fairfood has the right to unilaterally amend and supplement the terms and conditions of sale by publishing the new terms and conditions on the website https://premiostore.eu/en/terms-and-conditions-of-sale/ If the Customer has placed an order before the new terms and conditions of sale enter into force, the terms and conditions in force at the time of purchase shall apply to the Customer.

1.3. The terms and conditions of this Agreement and the rights and obligations arising from the legislation of the Republic of Estonia shall apply to the purchase of products from the Online Shop.

2. Placing an order

2.1. On the Premiostore page, it is possible to place orders as a guest without registering.

2.2. The customer selects the product he/she wants from the Premiostore online shop and adds it/these to the shopping cart.

2.3. The customer chooses the location of the Omniva/Itella/DPD/Venipak parcel machine where the goods ordered by the customer will be delivered.

2.4. The customer enters the contact details (e-mail, phone number, address) necessary to post the order.

2.5. The customer confirms that he/she has read the Premiostore Terms of Sale and Privacy Policy.

2.6. As a payment options, we offer payment methods mediated by AS Maksekeskus in the form of bank transfer and card payment. Bank links (Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele, Revolut, N26, Kniks), card (Visa, MasterCard) payments.

2.7. The customer confirms the order in the shopping cart and pays for the order. Before making the payment, the customer checks that the invoice corresponds to the amount of the order.

2.8. The Online Shop will send a confirmation e-mail to the Customer with the order information and invoice upon receipt of the order and payment.

2.9. The sales contract between Fairfood and the Customer shall enter into force from the moment the purchase price paid by the Customer is credited in full to Fairfood’s current account.

2.10. In the event that Fairfood is unable to dispatch the Goods due to unforeseen circumstances, Fairfood shall inform the Customer of the circumstances without delay and refund the purchase amount to the Customer as soon as possible, but not later than 14 calendar days after the notification.

3. Price and payment

3.1. All the prices of the products displayed on the Premiostore online shop are in euros (€) and include the value added tax applicable in the Republic of Estonia.

3.2. The customer pays the total amount of the purchase as an advance payment for the order, which includes both the price of the goods and the delivery fee for the Omniva/Itella/DPD/Venipak parcel service.

3.3. The order is paid for outside the Premiostore Online Shop in the secure payment environment of Maksekeskus AS (Payment Centre). In the secure environment of Maksekeskus AS, the customer can pay by bank transfer at the following banks: Swedbank, SEB, Luminor, LHV, Coop, Citadele, Revolut, N26, Kniks. Payment can be also made by card (Visa, MasterCard). Fairfood does not have access to the Customer’s bank account details.

4. Delivery of goods

4.1. The goods will be delivered to the Omniva/Itella/DPD/Venipak parcel machine chosen by the Customer during the purchase process or by courier to the address indicated in the order.

4.2. The delivery fee (depending on the service provider Omniva/Itella/DPD/Venipak and the choice of parcel delivery/ courier) is added to the price of the goods. If the Customer’s shopping cart contains more than 100€ worth of products (applies on orders outside Estonia), the transport of the goods to the parcel machine (if the option is available) is free of charge for the Customer.

4.3 The Online Shop notifies the Customer by automated e-mail when the order is on its way to the Omniva/Itella/DPD/Venipak sorting centre.

4.4. The goods will be delivered to the Omniva/Itella parcel terminal of the Customer’s choice or by courier to the address indicated in the order. The customer will be informed of the arrival of the ordered goods at the parcel terminal by SMS/e-letter. The message contains the door code to open the door. The period of time the parcel is kept in the parcel machine is up tp 7 (seven) calendar days. In case the shipment is not withdrawn from the dispenser during the deposit period, the shipment will be returned to the Online Shop.

4.5. Shipments usually arrive at the destination specified by the buyer within 1-4 working days (Baltics) and up to 7 days for other locations. The maximum delivery time in the Premiostore Online Shop is 14 calendar days. Shipments are delivered to parcel machines within Estonia, Latvia, Lithuania, Finland, Sweden and Denmark. For other countries only the courier option applies.

4.6. In the event that, upon receipt of the goods, it is discovered that the delivered goods are defective or have been damaged in transit, the Customer undertakes to inform Fairfood as soon as possible by sending an e-mail to info (at) premiostore.eu.

4.7. Fairfood is responsible for the goods purchased by the customer throughout the transport chain. The risk of damage to the goods shall pass to the Customer at the moment of receipt of the goods from the Omniva/Itella/DPD/Venipak parcel machine or at the moment when the goods are handed over by the courier.

4.8. In order to ensure prompt delivery, care must be taken to provide accurate and correct information when placing your order. In the event of incorrect or inaccurate data being entered, Fairfood shall not be liable for the successful delivery of the goods and any additional costs that may arise in connection with the return of the goods shall be borne by the Customer.

5. Unquantifiable force

5.1 Fairfood shall not be liable for any loss or damage caused to the Customer or any delay in the delivery of the Goods if the loss or damage or delay in the delivery of the Goods is due to circumstances beyond Fairfood’s control or foreseeable.

6. Returns and refunds

6.1. After receipt of the order, the Customer has the right to withdraw from the contract concluded in the Online Shop within 14 days.

6.1.1. The right of withdrawal does not apply if the Customer is a legal person.

6.2. In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to verify the nature of the goods, in the same way as is allowed for testing the goods in a physical shop. The packaging of the product to be returned must not have been opened.

6.3. If the goods have been used for purposes other than those necessary to ascertain the nature of the goods or if they show signs of opening, use or wear, Fairfood has the right to refuse to take back the goods.

6.4. In order to return the goods, a free-form withdrawal form must be submitted to the e-mail address info (at) premiostore.eu within 14 days of receipt of the goods. In the cancellation form, please indicate the order number, the name and quantity of the product to be returned, the name of the person who paid for the order and the date of receipt of the order. After sending the withdrawal request, Fairfood will provide instructions on how to return the goods to Fairfood via the Omniva/Itella/DPD/Venipak service.

6.5. The costs of returning the goods are borne by the Customer, unless the reason for returning the goods is that the goods to be returned do not correspond to the goods ordered (e.g. wrong or damaged goods).

6.6. The customer must return the goods within 14 days of the submission of the application or provide proof that he/she has handed over the goods to Omniva/Itella/DPD/Venipak within the aforementioned period.

6.7. Fairfood shall, upon receipt of the goods to be returned, refund to the Customer without undue delay, but not later than 14 days after receipt of the notice of withdrawal, all fees received from the Customer under the Agreement.

6.8. Fairfood may refuse to make refunds until it has received back the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is the earlier.

6.9. Fairfood has the right to withdraw from the sales transaction and to demand the return of the goods from the Customer if the price of the goods in the Online Shop is indicated significantly below the regular market price of the goods due to a mistake.

7. Submitting complaints

7.1. Fairfood shall be liable for any non-conformity or defect in the goods sold to the Customer which was already present at the time of delivery and which becomes apparent within 14 calendar days of delivery of the goods to the Customer.

7.2. In the event of a defect, the customer has the right to contact Fairfood within 14 calendar days at the latest by sending an e-mail to info (at) premiostore.eu or by calling +372 58 43 8349.

7.3. Fairfood shall not be liable for defects arising after delivery of the goods to the buyer.

7.4. In the event that goods purchased from the Online Shop have defects for which Fairfood is responsible, Fairfood will replace the defective goods. If the Goods cannot be replaced, Fairfood will refund to the Customer all fees incurred in connection with the sales contract.

7.5. Fairfood will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

8. Dispute resolution

8.1. In case the Customer has any complaints regarding Fairfood, they should be sent by e-mail to info (at) premiostore.eu or by phone to +372 58 43 8349.

8.2. In the event that the Customer and Fairfood are unable to resolve the dispute by agreement, the Customer may refer the dispute to the Consumer Disputes Committee. To read the terms of the procedure and to apply, please visit the following link https://ttja.ee/en/submission-statement. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the Customer and the Online Shop. There is no charge for the Commission to review a customer’s complaint.